Troubleshooting
Work through common sign-in, activation, network, and dashboard problems.
Sign-in does not finish
Check your browser and complete Flova's secure sign-in flow. If the session has expired, sign out and sign in again. If the error continues, keep the time and visible error message for support.
The QR code is not scanned
Allow camera access for the browser, keep the full QR code clear and inside the scanner, and try again. If the camera is unavailable, choose Enter manually and get the activation code from Console or the product owner.
The device does not connect to the network
For Wi-Fi setup, check that the device and browser are at the correct step:
- The browser must be connected to
Flova-Setup-*. - Enter the usual Wi-Fi name and password exactly.
- Keep the device powered until its reboot finishes after accepting the details.
- Return your computer or phone to the internet and wait for the status check.
For Ethernet, check the cable and the device's internet access.
The dashboard is missing or a value does not change
Check that the device is online and your internet connection works. The app loads only published dashboards, so the product owner must check the published version and device type in Studio. A control also needs a writable channel, and the device must be able to receive and apply the command.
I do not receive notifications
Check the browser permission for pwa.flova.ir. If push notifications are not
available, review alerts from the Alerts view in the app.
For template, device, or dashboard problems, send support the device name, event time, and visible message. Do not send activation codes, passwords, or Wi-Fi credentials.